We understand that when you use UPLOADER, you're trusting us with your information. We take that responsibility seriously and work hard to protect your data and put you in control. This Privacy & Cookie Policy explains what information we collect, why we collect it, what we do with it, and your choices.

This policy applies to the services provided by UPLOADER LTD ("UPLOADER," "we," "us," or "our") including our website www.uploader.africa and our web-based application (collectively, the "Services"). We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and South Africa’s Protection of Personal Information Act 4 of 2013, as amended (POPIA).

We collect information to provide and improve our Services, support our users, and meet our legal obligations.

Information you provide:

• Account details such as your name, email address, and organisation.
• Uploaded content, including documents, data, and any personal information within them.
• Messages and support tickets you submit.

Information we collect automatically:

• IP addresses, browser type, operating system.
• Usage data, including time spent, features used, and error logs.
• Device identifiers and cookie data.

We use your information to:

• Provide, operate, and improve the Services.
• Process, classify, and store uploaded documents.
• Personalise your experience.
• Communicate with you about updates or support.
• Comply with legal obligations and protect against fraud.
• Monitor service performance and security.

We do not sell your personal information to third parties.

We process your information based on:

• Your consent (when required).
• Performance of a contract/specified purpose (to deliver our Services to you).
• Legal obligations (when required by law).

Legitimate interests (to maintain security, improve the Services, and analyse performance).

We may share your information with:

• Service providers like infrastructure and service partners, who help us run the Services. They are bound by confidentiality and data protection agreements no less stringent than those herein contained.
• Your organisation, if your use is managed as part of a company or team account.
• Legal authorities, when required by law or to protect our users and platform.

We are not responsible for the acts, omissions or privacy practices of third-party platforms which we may integrate with. We recommend reviewing their policies directly.

You have choices when it comes to your data:

• Access – You can request a copy of the personal data we hold about you.
• Correction – You can request we fix inaccurate or incomplete data.
• Deletion – You can ask us to delete your personal data, subject to legal or contractual obligations.
• Objection and restriction – You can object to or request restriction of certain processing.
• Portability – You can request your data in a machine-readable format.

To exercise these rights, email hi@uploader.africa.

We use cookies and similar technologies to:

• Keep you logged in
• Understand how you use our Services
• Improve performance and functionality

Types of cookies:

• Essential cookies – Required for core functionality.
• Analytics cookies – Help us measure performance.
• Preference cookies – Remember your settings.

Consent Management: When you first visit the Platform, you’ll see a banner requesting your consent to our use of cookies. You can accept or reject non-essential cookies.

Managing Cookies: You can adjust your browser settings to refuse or delete cookies. Disabling some cookies may limit functionality.

We retain your information for as long as needed to:

• Provide you with our Services
• Comply with our legal obligations
• Resolve disputes and enforce agreements

When we no longer need your data, we delete or anonymise it.

We take strong measures to protect your information:

• TLS encryption for data in transit
• AES-256 encryption for data at rest
• Role-based access controls
• Secure multi-tenant architecture

We conduct regular audits, use least privilege principles, and maintain system monitoring.

Even so, no system is 100% secure. If we detect a data breach that affects your personal information, we’ll notify you and relevant authorities as required by law. As mentioned above, we take reasonable measures to ensure the security of your Data and to prevent the unauthorised disclosure of your Data, We nevertheless will not accept any liability for any penalties, losses or damages suffered as a result of a data breach and you hereby indemnify us to the full extent legally allowable in respect hereof.

We may transfer your information outside of South Africa or the European Economic Area for the purposes of data storage. You hereby consent to such transfer of your information to the extent necessary for us to provide the Services to you. We undertake to ensure that any third parties to whom your information is provided as aforesaid are bound by confidentiality and data protection agreements no less stringent than those herein contained.

We may update this Policy from time to time. When we do, we’ll post the updated version on our website and, if the changes are significant, we’ll let you know.

If you have any questions or concerns about this policy or your data, or if you wish to exercise your rights, contact our privacy lead:

UPLOADER LTD
www.uploader.africa
Email: hi@uploader.africa